CARUSO LEADERSHIP INSTITUTE LLC RETURNS POLICY
Last Updated: January 2026
This policy applies to all purchases made through www.carusoleadership.com, leadershipadvisor.net, narrativewins.com, and any related sales channels not owned by but operated by Caruso Leadership Institute, LLC., including;
Amazon.com
Google.com
LinkedIn.com
Returns Policy Summary:
Returns accept for defective products only.
Exchanges are not accepted.
Returns are not accepted on digital products unless otherwise stated in the terms listed by the purchasing platform.
Keep reading to learn more or contact us:
Company Information
Caruso Leadership Institute, LLC
A Michigan Limited Liability Company
Contact: Joseph A. Caruso | Caruso Leadership Institute
Phone: +1 734 692 0544
Email: team@carusoleadership.com
Products Covered
Physical Products
· Paperback books
· Custom-branded packages
· Branded merchandise
Digital Products
· Ebooks
· Audiobooks
Digital products are fulfilled through third-party platforms (e.g., Amazon) and are subject to their respective access, usage, and refund policies.
Custom Orders
· Signed or personalized books
· Bulk orders (10+ copies)
1. Eligibility & Timeframes for Returns
| Product Type | Return Window | Conditions |
| Paperback Books | 14 days from delivery | Must be unused, in original condition, with no damage or markings. |
| Author-Signed Copies | No returns | Returns only accepted for damage or shipping errors. Replacements are at our discretion. |
| Bulk Orders (10+ copies) | 7 days from delivery | Returns only accepted for damage or fulfillment errors. |
| Digital Products (Ebooks/Audiobooks) | No returns | All digital sales are final once access or download is provided. |
2. How to Request a Return
If eligible, email team@carusoleadership.com with:
· Order number
· Product name
· Reason for return
· Photos (required for damaged items)
We will respond with instructions within 2–3 business days.
3. Return Shipping Costs
· Standard Returns: Customer pays return shipping; original shipping fees are non-refundable.
· Damaged/Incorrect Items: We cover return shipping or provide a replacement.
· Signed/Bulk Orders: Return shipping covered only if approved due to damage or error.
4. Refunds
· Approved refunds are issued to the original payment method.
· Refunds are processed within 5–10 business days after we receive and inspect the returned item unless otherwise specified by the sales terms of Google, Amazon, or LinkedIn.
· Digital products are not eligible for refunds.
5. Shipping & Delivery
Processing & Shipping
· Orders are processed after payment confirmation.
· This policy applies only to US orders. For shipping outside of the US, please contact us directly.
· Shipping methods and estimated delivery times are shown at checkout.
· We are not responsible for carrier delays, weather, incorrect addresses, or customs holds.
Risk of Loss
Ownership and risk of loss for physical items transfer to the customer upon delivery to the carrier.
Digital Delivery
Digital products are delivered via third-party platforms (e.g., Amazon Kindle/Audible). Access and support are governed by their respective terms.
6. Important Notes
· Amazon Orders: Amazon’s return/refund rules may apply in addition to this policy.
· Google Merchant Compliance: This policy meets Google’s requirements for clear return timeframes, costs, and disclosures.
· Consumer Rights: This policy does not override any non-waivable rights under U.S. or state law.
· Policy Changes: Updates will be posted here with a revised effective date.
Questions? Contact Us-
For questions or support:
Email: team@carusoleadership.com
Phone: +1 734 692 0544
